Terms & Conditions
Liability
Seasick Threads is not liable for any loss, damage, or inconvenience arising from the use of this website or any websites linked to or from it. We reserve the right to refuse or cancel any order at our discretion and without obligation to provide a reason. If an order is cancelled, we will make reasonable attempts to contact you using the details provided at checkout. Any payments received will be refunded using the original payment method.
Shipping & Delivery
Shipping methods may vary depending on order size, weight, or delivery location. Seasick Threads reserves the right to change the shipping carrier or method where necessary. Updated tracking details will be provided once your order has been dispatched.
Delivery timeframes provided by Seasick Threads are estimates only and are not guaranteed. We are not liable for delays, loss, or damage resulting from delayed deliveries.
For orders containing multiple items, shipments may arrive separately. We will make reasonable efforts to notify you using the contact details provided at checkout.
Refunds & Returns
Free returns are available for orders over $50 within Australia and international orders over $150. All free returns must be arranged directly through Seasick Threads. Return shipping costs paid independently by the customer will not be reimbursed.
Items must be returned in original, unused condition with all tags attached unless deemed faulty. Refunds will only be processed once the returned item has been received and inspected by Seasick Threads.
We recommend using registered or tracked postage for all returns, as we cannot accept responsibility for items lost in transit.
All return requests must be made within 30 days of purchase.
Any items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Seasick Threads will not pay to return these items to you.
Change Of Address
The shipping address provided at checkout will appear on your order confirmation and shipping confirmation emails. Customers are responsible for ensuring all shipping details are accurate at the time of purchase.
If an incorrect address has been entered, changes may only be possible before the order begins processing. While we will do our best to assist, Seasick Threads cannot guarantee that all address change requests can be accommodated.
Seasick Threads accepts no responsibility for orders shipped to incorrect or invalid addresses provided by the customer and will not be liable for any associated loss or costs.
International Customs Charges
International orders may be subject to customs fees, import duties, taxes, or other charges determined by your country’s customs regulations. These charges are outside the control of Seasick Threads, and we are unable to estimate or advise what these costs may be. For more information, please contact your local customs office.
All customs charges and import fees are the responsibility of the customer and must be paid upon delivery. Seasick Threads will not cover or reimburse these costs under any circumstances.
If customs charges are refused and the parcel is abandoned, returned, or destroyed, Seasick Threads will not be held responsible for any resulting loss of funds or product.
Please note that we cannot mark international orders as “gifts” to avoid or reduce customs charges, as this is illegal and against international shipping regulations.
Pricing
All prices listed on the Seasick Threads website are subject to change without notice.
International orders may be subject to customs duties, taxes, or import fees charged by the destination country. These charges are not included in your order total and are the responsibility of the customer upon delivery.
All transactions are processed in Australian Dollars (AUD). Any prices displayed in other currencies are estimates only and may vary depending on current exchange rates and your payment provider.
Sizes & Time Frame
All sizes listed on the Seasick Threads website are intended for surfboards (maximum width of 25 inches) and bodyboards only. Due to fabric width limitations, SUPs and oversized boards are not included within standard sizing or pricing.
If an order is placed for a board wider than 25 inches, Seasick Threads reserves the right to either issue a full refund or offer a custom oversized bag at an additional cost.
As each board bag is made to order, please allow approximately 4–6 weeks for production during busy periods. While we aim to complete orders sooner (typically around 10 business days), Seasick Threads is a small-batch operation, not a mass-production factory, and production times may vary depending on order volume. Minimum size is 50cm.